Terms of Service

Overview

These Terms of Service ("Terms") govern your access to and use of Nedal AI's platform, services, and AI agents. By accessing or using our services, you agree to be bound by these terms and all applicable laws and regulations.

Service Terms

1. Platform Usage

Acceptable Use

• Permitted Activities

  • Personal use

  • Business use

  • Research purposes

  • Development activities

  • Integration projects

• Prohibited Activities

  • Illegal purposes

  • Harmful activities

  • Unauthorized access

  • Service disruption

  • Content violation

2. User Obligations

Account Management

• Account security

• Credential protection

• Activity responsibility

• Information accuracy

• Usage compliance

Platform Rules

• Code of conduct

• Content guidelines

• API usage limits

• Resource constraints

• Performance standards

Service Provisions

1. Service Availability

Platform Access

• Availability

  • Service uptime

  • Maintenance windows

  • Update periods

  • Access restrictions

  • Emergency procedures

• Performance

  • Service levels

  • Response times

  • Processing capacity

  • Resource allocation

  • Quality standards

2. Service Modifications

Changes & Updates

• Service improvements

• Feature additions

• Protocol updates

• Security enhancements

• Performance optimization

Notifications

• Change announcements

• Update schedules

• Feature deprecation

• Service modifications

• Policy changes

User Rights & Responsibilities

1. User Rights

Platform Access

• Service usage

• Feature access

• Support services

• Documentation

• Resources

Data Rights

• Data ownership

• Access control

• Privacy settings

• Data portability

• Deletion rights

2. User Responsibilities

Compliance

• Legal requirements

• Platform policies

• Usage guidelines

• Security standards

• Privacy rules

Account Management

• Security maintenance

• Activity monitoring

• Resource usage

• Payment obligations

• Communication

Liability & Limitations

1. Service Limitations

Usage Limits

• API rate limits

• Storage capacity

• Processing power

• Concurrent usage

• Feature restrictions

Warranty Disclaimers

• Service availability

• Performance guarantees

• Data accuracy

• Result reliability

• Feature functionality

2. Liability Restrictions

Limited Liability

• Service interruptions

• Data loss

• Performance issues

• Third-party actions

• Force majeure

Indemnification

• User obligations

• Claim procedures

• Coverage scope

• Resolution process

• Cooperation requirements

Commercial Terms

1. Pricing & Payments

Fee Structure

• Service fees

• Usage charges

• Premium features

• Additional services

• Payment terms

Payment Processing

• Payment methods

• Billing cycles

• Invoice procedures

• Refund policies

• Dispute resolution

2. Subscription Terms

Service Plans

• Plan features

• Usage limits

• Upgrade options

• Downgrade terms

• Cancellation procedures

Contract Terms

• Duration

• Renewal terms

• Modification rights

• Termination conditions

• Notice requirements

Term & Termination

1. Agreement Duration

Term Period

• Initial term

• Renewal periods

• Extension options

• Review cycles

• Modification windows

Termination Rights

• User termination

• Platform termination

• Mutual agreement

• Breach conditions

• Notice requirements

2. Post-Termination

Account Closure

• Data handling

• Access removal

• Resource recovery

• Final billing

• Record retention

Surviving Provisions

• Confidentiality

• Data protection

• Payment obligations

• Liability terms

• Dispute resolution

This comprehensive Terms of Service document outlines the legal framework governing the use of Nedal AI's platform while protecting both user and platform interests.